The majority of our deliveries are dropped on the driveway. Since our trucks are very heavy, we have to weigh all considerations, including:
The height of the truck – Our trucks lift upward and usually require a minimum 15-18 foot clearance overhead.
The weight of the truck – Our trucks are extremely heavy, especially when fully loaded, and can range anywhere from 15,000 to 26,000 pounds.
The width of our truck – Most of our trucks require a minimum of 12 feet for clearance on gates, fences, and any other adjacent structures.
We do our best to accommodate your requests. There are limitations on where we can go. Things like trees overhead, electrical, phone or cable wires, ground firmness, gate widths, and structures must all be considered when deciding on the best drop spot for your protection and ours.
It is always preferable for you to be on-site upon our arrival. We need your signature to grant us rights to access your property. Also, we want to ensure that we put the materials where you would like. If the delivery location is on a hard surface such as a driveway and you are comfortable with us dropping on the driveway, verbal approval is often enough if the spot is marked.
Our trucks are made for heavy lifting, especially when fully loaded. Even our smaller delivery vehicles are designed to make it through the soft, sandy soils of the Lowcountry. Regardless, we recommend dropping materials on a hard surface to prevent getting our trucks stuck. Our policy is to always do our best to accommodate your desired drop spot. So if you want us to drop somewhere other than a hard surface such as a driveway, we ask that you be present to sign the waiver. That waiver releases us from any damage that our vehicles may cause and that you accept financial responsibility if we need to tow our vehicles while accommodating difficult drop spots.
Sometimes. You cannot separate bulk materials on the same truck. However, if you are okay with the materials mixing when they are dumped on-site, then mixing and matching is okay. We always do our best to accommodate your needs; unfortunately, that is not always possible. We recommend you use our Super Sack option to mix and match materials on the same truck. Call us to discuss the most appropriate options for mix and match deliveries.
We will always try to accommodate your needs using the guide of practicality for both ourselves and our customers. We created our Super Sack option so that you can buy only what you need. If you have a question about minimum purchasing, simply give us a call!
Unfortunately, yes, we do have to charge if you refuse delivery. That is why we recommend that you come and view the materials yourself before ordering.
Yes, there is always a delivery fee when you use our delivery service. The fee pays for the convenience of using our truck and the costs associated with running our vehicles, including manpower.
Yes, there is a minimum materials cost requirement per order for our standard shipping rate for your delivery location.